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Head of Customer Success & Support

18 minutes ago
Spain, Europe
Full-time
Lead
Customer Success
Customer and Technical Support
SQL
Apply Now
Tinybird

Tinybird

Tinybird is a real-time analytics platform that enables data teams and developers to build low-latency APIs in minutes using SQL. It ingests millions of rows per second and serves high-concurrency analytical queries, helping businesses turn data into r...

IT Services
11-50
Founded 2019
$40M raised
View All Jobs 2

Description

  • Lead, coach, and support the Customer Success and Support team.
  • Own and improve the PoC, onboarding, adoption, risk management, escalation, and renewal processes.
  • Help turn PoCs into deals and deals into renewals and expansions.
  • Set clear customer commitments and expectations during the handoff from Sales to Customer Success.
  • Build simple, useful customer health, account review, escalation, and renewal processes using usage data and AI.
  • Prioritize the most important customers and problems for the team.
  • Improve how support requests, technical escalations, and critical customer situations are handled.
  • Work closely with Sales, Product, and Engineering to expand accounts and represent the voice of the customer.
  • Help customers with complex architecture, SQL, performance, and scalability issues.
  • Hire and develop team members as the company grows.

Requirements

  • Experience leading a Customer Success, Support, Technical Account Management, Solutions Architecture, or similar customer-facing team.
  • Experience managing, coaching, and developing people.
  • Strong understanding of data infrastructure, databases, analytics, developer tools, or real-time systems.
  • Technical depth to understand customer architectures and discuss SQL, performance, and scale.
  • Experience working with technical customers, especially developers and data engineers.
  • Strong bias toward using AI to accelerate outcomes and scale capabilities.
  • Good judgment balancing customer needs, business priorities, product strategy, and team capacity.
  • Experience building simple processes in a growing company.
  • Strong written and verbal communication skills.
  • Ability to work remotely from Europe and across multiple time zones.
  • Comfort working in a fast-changing environment with ownership and flexibility.

Benefits

  • Remote work.
  • Role focused on candidates based in Europe.
  • Opportunity to have significant impact in a company still building many parts of the business.
  • Transparent culture with context on what is happening and why.
  • Direct exposure to customers, Product, Engineering, and Sales in a cross-functional role.

Interested in this position?

Apply directly on the company website

Apply Now

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