Customer Support Specialist

1 hour, 56 minutes ago
Full-time
Junior
Customer and Technical Support
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014

Description

  • Provide technical support to customers via chat and email.
  • Maintain high customer satisfaction while managing operational expectations.
  • Become a product expert and maintain a deep understanding of product functionality.
  • Evaluate and analyze issues and determine whether to resolve or escalate tickets.
  • Communicate clearly with both technical and non-technical users across a wide range of technologies.
  • Identify trends in support requests and help create long-term solutions.
  • Collaborate with other teams to support customer needs and improve the customer experience.
  • Serve as the first line of contact for customers during assigned shifts.

Benefits

  • Remote work from anywhere.
  • Competitive compensation.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training, development, and career growth opportunities.
  • Opportunity to learn and evolve with an open technology stack.
  • Exposure to high-complexity problems and active feature development.
  • Collaboration with a forward-thinking global team.

Interested in this position?

Apply directly on the company website

Apply Now

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