RemoteLeaf Logo
Log in Sign up

Product Support Specialist

2 weeks, 4 days ago
United States
Full-time
Mid Level
Customer Support
Project and Program Management
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 14

Description

  • Analyze implementation and integration requests to support onboarding and system integration for new clients and products.
  • Work with the Implementation team and Operations on client implementations in EnableComp systems, including Enforcer, ETL, and supplemental files.
  • Provide product-related support to Operations staff and diagnose issues as they arise.
  • Collaborate with internal teams to identify, research, and resolve product issues.
  • Maintain department SLA targets for ticket response time.
  • Research claim submission behavior in vendor portals and support data improvement efforts.
  • Assist with testing product enhancements and deployments.
  • Support Account Management staff with client research.
  • Use independent judgment and discretion in carrying out assigned duties.
  • Perform other duties as required.

Requirements

  • Bachelor’s degree preferred.
  • Familiarity with claims and IT systems.
  • Equivalent combination of education and experience will be considered.
  • Strong computer proficiency, including MS Office Word, Excel, and Outlook.
  • Regular and predictable attendance.
  • Proven experience writing business requirements and/or business rule specifications.
  • Ability to manage multiple projects with competing priorities in a fast-paced environment.
  • Experience coordinating initiatives and small projects across business operations and IT staff.
  • Highly organized with excellent communication skills.
  • Strong analytical and problem-solving skills.

Benefits

  • Professional growth and development opportunities.
  • Supportive company culture focused on employee success.
  • Tools, resources, and support to help employees thrive and grow their careers.
  • Family-oriented and flexible work environment.
  • Work-life balance with an understanding of work, life, and fun.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Paradigm

Data Migration Specialist - PracticePanther

Paradigm 51-250 Internet Software & Services

PracticePanther is hiring a Data Migrations Specialist to manage customer data transitions from legacy systems into its platform and help ensure a smooth onboarding experience.

United States Full-time Junior Customer Support Implementation Engineer
JIRA MySQL Python Salesforce SQL Server
16 hours, 36 minutes ago
Paradigm

Customer Support Specialist - MerusCase

Paradigm 51-250 Internet Software & Services

MerusCase is hiring a Customer Support Specialist to support legal tech customers, guide onboarding, resolve issues, and help drive retention and positive client outcomes.

United States Full-time Junior Customer Support Technical Writer
1 day, 15 hours ago
Paradigm

Customer Support Specialist - LollyLaw

Paradigm 51-250 Internet Software & Services

LollyLaw is hiring a Customer Support Specialist to support legal tech customers, guide onboarding and issue resolution, and help firms achieve strong outcomes throughout their partnership with the company.

United States Full-time Junior Customer Support Technical Writer
1 day, 16 hours ago
skillerszone

Data Entry Specialist

skillerszone

SkillerszoneLLC is hiring a Data Entry Specialist in Austin, TX to maintain accurate data for its trucking, agriculture, and construction industry products and services.

United States Full-time Entry Level Customer Support
$52k-$62k
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers