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Manager, Client Support

2 weeks, 4 days ago
United States
Full-time
Lead
Operations Manager
Customer and Technical Support
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 6

Description

  • Lead and manage Client Support Specialists/Representatives, setting clear expectations for performance, accountability, and professional development.
  • Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows to meet KPI standards.
  • Monitor and analyze performance metrics, identify trends and gaps, and implement corrective action plans.
  • Manage escalations involving reconciliation issues, workflow barriers, complex account situations, and personnel matters.
  • Identify recurring process gaps and systemic client system issues, and escalate them to leadership for resolution.
  • Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items.
  • Maintain accurate and consistent E360 documentation standards through Supervisor oversight and periodic audits.
  • Drive process improvement initiatives, including refining workflows, updating SOPs, and implementing best practices.
  • Lead workforce planning, including workload distribution, capacity assessment, and staffing recommendations.
  • Hire, onboard, train, coach, and develop Client Support team members, including annual goal planning and performance reviews.

Requirements

  • High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
  • 3–5 years of experience in healthcare operations, revenue cycle, or a related environment required.
  • 2+ years of people-leadership experience, including direct management of staff or team leads.
  • Strong understanding of reconciliation workflows, prebill work queue processes, and medical documentation operations.
  • Demonstrated ability to manage team performance, set goals, and drive accountability.
  • Strong analytical skills with the ability to interpret performance data and turn it into actionable improvement plans.
  • Strong computer proficiency, including MS Office Word, Excel, and Outlook.
  • Timely and regular attendance is required.
  • Equivalent combination of education and experience will be considered.
  • Experience developing leaders, handling large volumes of work, working in a fast-paced environment, and managing competing priorities is preferred.

Benefits

  • Remote full-time position.
  • Opportunity to work for an award-winning, fast-growing healthcare company.
  • Professional growth and development focus.
  • Supportive culture centered on employee development and teamwork.
  • Equal Opportunity Employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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