Director, Client Success - Revenue Cycle - (REMOTE)

23 hours, 54 minutes ago
Full-time
Executive
Customer and Technical Support
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000

Description

  • Manage client success activities throughout the full client lifecycle, including sales support, implementation, go-lives, business reviews, and cross-sell identification.
  • Oversee designated client relationships and maintain high satisfaction across client organizations.
  • Track client performance goals, KPIs, surveys, scoring, retention, ROI, and value realization.
  • Prepare and deliver monthly and quarterly client reporting packages with relevant metrics and benchmarks.
  • Collaborate with operations, sales, IT, product support, and leadership to resolve issues and execute client-specific action plans.
  • Lead recurring client meetings, including agenda development, presentations, meeting summaries, and follow-up deliverables.
  • Support implementation initiatives and manage client deliverables after implementation.
  • Monitor client obligations, open items, risks, forecasts, and opportunities to increase revenue.
  • Address challenges through proactive communication, difficult conversations, problem-solving, and documented action plans.

Requirements

  • Bachelor’s degree in business, sales, marketing, or a related field; equivalent education and experience may be considered.
  • 7–10 years of account management experience in healthcare technology, specifically hospital revenue cycle management.
  • Experience with claims billing and IT/EDI systems preferred.
  • Experience using CRM software such as Salesforce.com.
  • Strong proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Polished presentation skills for communicating analytics, results, and ROI to stakeholders.
  • Excellent written and verbal communication skills with clients and internal teams.
  • Strong analytical, problem-solving, consultative relationship-management, and conflict-resolution skills.
  • Ability to work independently, collaborate across departments, manage competing priorities, and adapt flexibly.
  • Availability to travel up to 30%.

Benefits

  • Professional growth and development support, including tools, resources, and career advancement opportunities.
  • Collaborative, supportive, and employee-focused workplace culture.
  • Equal opportunity employment and commitment to a discrimination- and harassment-free workplace.

Interested in this position?

Apply directly on the company website

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