Senior Customer Success Manager

58 minutes ago
Full-time
Senior
Customer and Technical Support
ClickTime

ClickTime

ClickTime helps organizations plan and account for the time, costs, and revenue associated with their projects. They create simple, intuitive tools for tracking time and labor costs, enabling businesses to bill clients, measure productivity, and manage...

Diversified Financial Services
11-50
Founded 1999

Description

  • Own a portfolio of top-tier accounts and manage gross retention (GRR) and net retention (NRR).
  • Connect product usage to measurable business outcomes for senior customer stakeholders.
  • Build forward-looking account strategies that identify risks and expansion opportunities.
  • Lead executive conversations and revenue-critical customer discussions.
  • Develop sufficient product knowledge to advise customers effectively.
  • Use AI-generated account health and opportunity signals to prioritize high-impact work.
  • Drive renewals, upsell, cross-sell, and adoption-led growth.
  • Travel approximately 20% for customer meetings, team gatherings, and company events.

Requirements

  • Proven experience managing a B2B SaaS account portfolio.
  • Track record of building account strategies, managing risk, and delivering retention and growth outcomes.
  • Strong executive presence and ability to lead high-stakes conversations.
  • Demonstrated ability to connect product usage with business outcomes.
  • Experience driving expansion through upsell, cross-sell, or adoption-led growth.
  • Comfort working in AI-enabled environments and adapting to evolving tools and processes.
  • Sufficient product knowledge to establish credibility with customers.
  • Familiarity with ERP, time tracking, workforce management, or similar back-office software preferred.

Benefits

  • Remote work across the United States.
  • Opportunity to support strategic enterprise, nonprofit, and government customers.
  • Approximately 20% travel for customer and company events.
  • Equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or genetics.

Interested in this position?

Apply directly on the company website

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