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Customer Service & Support Representative - EMPBRCB01

1 hour, 20 minutes ago
South Africa
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Employmate

Employmate

Employmate is a company that offers full-time remote staffing solutions and continuous management support to help businesses scale and succeed. They provide tailored candidate connections, set up entire departments, and equip teams with the best tools ...

Professional Services
View All Jobs 16

Description

  • Handle inbound calls professionally and efficiently.
  • Respond to customer inquiries and resolve issues via email.
  • Complete daily administrative tasks to support customer service operations.
  • Assist customers with product information, orders, and after-sales service.
  • Ensure a high level of customer satisfaction through effective problem-solving.
  • Collaborate with team members to improve customer experience processes.
  • Maintain accurate records of customer interactions and transactions.
  • Adhere to company policies and procedures to uphold service standards.

Requirements

  • Minimum 2+ years of experience in a customer service role.
  • Fluency in English with excellent verbal and written communication skills.
  • Ability to handle phone calls professionally and efficiently.
  • Strong email etiquette and proficiency in written correspondence.
  • Customer-centric mindset with a focus on problem-solving and empathy.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Availability to work Monday to Friday, 1am to 9am SAST.
  • Fully remote work location in South Africa.

Interested in this position?

Apply directly on the company website

Apply Now

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