General Manager - North America

1 month ago
Full-time
Executive
Sales and Business Development
Emplifi

Emplifi

Emplifi provides a comprehensive customer engagement and social media marketing platform that integrates marketing, commerce, and customer care solutions to enhance the customer journey and bridge the customer experience gap for businesses.

Professional Services
251-1K
Founded 2021
$6M raised

Description

  • Own regional sales outcomes and P&L for the region.
  • Execute the global go-to-market strategy with local market prioritization.
  • Own the regional revenue forecast and deliver quarterly and annual bookings, ARR, and profitability targets.
  • Drive growth through new logo acquisition, cross-sell, upsell, and strategic account expansion.
  • Win and close high-priority enterprise accounts personally.
  • Build sales operations infrastructure including pipeline management, forecasting discipline, and CRM adoption.
  • Assess the sales team, identify capability gaps, and recruit high-performing sales talent.
  • Partner with Revenue Operations on territory design, quota setting, and compensation alignment.
  • Partner with Customer Success to align retention, expansion, renewals, and enterprise account strategy.
  • Coach, develop, and inspire the regional sales team through hands-on leadership and structured methodology.
  • Partner cross-functionally with Marketing, Product, Finance, and global leadership on market strategy and planning.
  • Contribute market insight and customer feedback to inform product roadmap priorities.

Requirements

  • Track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology.
  • Experience at the VP level or above leading sales and customer success teams in a high-growth company.
  • Proven ability to build and scale a sales organization with hiring, coaching, and performance management processes.
  • Experience leading through M&A and business integrations, including portfolio and GTM integration.
  • Strong enterprise sales skills with the ability to run complex deals personally.
  • Fluency with AI tools and AI-driven technology in work and customer conversations.
  • Hands-on leadership style.
  • Self-starter with strong problem-solving skills and comfort operating in ambiguity.
  • Experience working cross-functionally with Customer Experience and post-sale functions.
  • Ability to operate in a fast-moving, high-growth environment.

Benefits

  • Flexible working environment with high levels of trust and flexibility.
  • Unlimited Paid Time Off.
  • Sick Days and Community Service Days.
  • Medical, Dental, Vision, and Life coverage options.
  • 8 weeks paid maternity leave or 4 weeks paid paternity leave, plus adoption and foster care leave.
  • Company-paid STD and LTD.
  • 401(k).
  • Educational reimbursement opportunities and access to Emplifi Academy.
  • Access to an Employee Assistance Program (EAP).
  • Meetups, conferences, and scheduled Company Learning Days.

Interested in this position?

Apply directly on the company website

Apply Now

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