Retail Area Manager

1 month, 1 week ago
Full-time
Mid Level
Sales and Business Development
Emma

Emma

Emma is an award-winning sleep company that offers a range of premium mattresses, bed frames, toppers, and pillows catered to all sleepers. With a 200-night trial, 10-year guarantee, free delivery & returns, and mattress removal service, Emma provides ...

Specialty Retail

Description

  • Coordinate new store openings with franchisees and store partners, including training and operational readiness.
  • Monitor store performance, revenue trends, costs, and operational risks.
  • Track OTIF deliveries and inventory while resolving day-to-day logistics issues.
  • Roll out operational playbooks and best practices across stores.
  • Identify opportunities to improve conversion rates and customer experience.
  • Track NPS and customer feedback and support training and improvement initiatives.
  • Support store audits and mystery shopping programs.
  • Maintain accurate reporting on sales, marketing performance, and inventory.

Requirements

  • Experience supporting store launches and performance improvement initiatives.
  • Strong analytical skills with store performance, inventory, and customer feedback data.
  • Hands-on problem-solving ability in fast-paced environments.
  • Ability to collaborate with franchise partners, store teams, logistics teams, and internal stakeholders.
  • Customer-focused approach to improving in-store experience and satisfaction.
  • Fluency in English and French.
  • Additional European language skills are a plus.

Benefits

  • Growth opportunities within a rapidly growing company.
  • Supportive local and global team environment.
  • Career development through continuous learning and training.
  • Competitive compensation and health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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