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Customer Retention and Operations Specialist

1 month, 2 weeks ago
South Africa
Full-time
Junior
Operations Specialist
Operations
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 12

Description

  • Handle refunds, client retention, billing inquiries, and overdue accounts.
  • Provide administrative support to the sales team, including calendar management and appointment scheduling.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
  • Coordinate with marketing, finance, and operations teams to support smooth sales operations.
  • Maintain accurate customer records in CRM systems and other databases.

Requirements

  • 1+ years of experience in sales, customer service, or a similar role.
  • Excellent phone and email communication skills.
  • Strong organizational skills and attention to detail.
  • Experience with a CRM system is preferred.
  • Ability to multitask and prioritize competing demands in a fast-paced environment.
  • Positive attitude, self-starter, and team player.
  • Ability to confidently handle demanding clients and de-escalate situations effectively.
  • Must be located in South Africa.
  • Full-time availability for a remote role.

Benefits

  • Competitive salary with performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work flexibility.
  • Collaborative work environment.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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