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Business Strategy & Automation Specialist

1 month ago
Brazil
Full-time
Mid Level
Business Analyst
Product Management
SQL
Apply Now
AB InBev

AB InBev

AB InBev is the world's largest brewer, committed to bringing people together for a better world. With a diverse portfolio of over 500 beer brands, including global favorites like Budweiser, Corona, and Stella Artois, the company focuses on brewing the...

Beverages
100K+
Founded 2008
View All Jobs 7

Description

  • Partner with Product, Technology, Customer Experience, and Operations teams to identify process improvement and automation opportunities.
  • Analyze customer support journeys to find pain points, inefficiencies, and opportunities to improve the customer experience.
  • Build data-driven business cases to help prioritize initiatives and strategic roadmap items.
  • Translate business needs into clear requirements for Product and Technology teams.
  • Participate in product discovery activities and contribute operational knowledge to solution design.
  • Support the definition and execution of BEES Care’s strategic roadmap and priorities.
  • Define and monitor KPIs, OKRs, and other success metrics to measure business impact.
  • Analyze operational and customer data to generate actionable insights and support decision-making.
  • Validate proposed automation and AI solutions against business objectives and customer needs.
  • Document processes, business requirements, and strategic initiatives in a structured and organized way.

Requirements

  • Bachelor's degree completed in Business Administration, Engineering, Information Systems, Computer Science, Economics, Data Analytics, Operations Management, or a related field.
  • Advanced English, both written and spoken.
  • Experience working with customer support, customer operations, service management, or customer experience processes.
  • Experience partnering with Product and Technology teams to define business requirements and drive improvement initiatives.
  • Strong analytical skills with the ability to translate data into business recommendations.
  • Experience defining and monitoring KPIs, OKRs, and business performance metrics.
  • Experience building business cases and supporting strategic decision-making.
  • Knowledge of process automation concepts and customer service operations.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Excellent organization and documentation skills.
  • Intermediate SQL is preferred.
  • Understanding of AI applications and automation within customer support environments is preferred.
  • Basic understanding of systems architecture and integrations is preferred.
  • Experience participating in product discovery activities is preferred.
  • Spanish is a plus.
  • Availability to travel internationally up to twice per year.

Benefits

  • Performance-based bonus.
  • Attendance bonus.
  • Private pension plan.
  • Meal allowance.
  • Casual office environment and dress code.
  • Health, dental, and life insurance plans.
  • Discounts on medications and Ambev products.
  • Partnership with WellHub.
  • Childcare assistance.
  • Scholarship program and school supplies support.
  • Language learning platforms and training.
  • Transportation allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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