Customer Success Manager, Tier 1 (South Central)

3 hours, 8 minutes ago
Full-time
Senior
Customer and Technical Support
Eltropy

Eltropy

Eltropy is a digital conversations platform for CFIs, providing AI-driven communication tools to enhance operations, engagement, and productivity while ensuring security and compliance.

Communications Equipment
51-250
Founded 2013
$21M raised

Description

  • Serve as the strategic advisor and primary contact for approximately 20 Tier-1 financial institution accounts.
  • Build executive relationships through regular check-ins and strategic business reviews focused on outcomes and ROI.
  • Develop and execute multi-year customer success plans aligned with business and transformation goals.
  • Monitor customer health, product usage, and risk indicators to prevent churn and improve retention.
  • Drive product adoption through training, enablement, best practices, and change management.
  • Program-manage complex onboarding and implementation projects across multiple teams and locations.
  • Identify expansion and upsell opportunities and collaborate with Sales on account planning and commercial execution.
  • Advocate for customer needs with Product, Engineering, Support, Marketing, and other internal teams.
  • Collect and synthesize customer feedback to influence product development and roadmap priorities.
  • Track customer health, retention, expansion, risks, and opportunities in CRM and customer success systems.

Requirements

  • 5+ years of customer-facing experience in account management or customer success, preferably in B2B SaaS or FinTech.
  • Proven experience supporting complex Tier-1 or enterprise-level customers.
  • Willingness and ability to travel up to 25% to customer sites.
  • Strong customer-centric approach with the ability to understand business, technical, and operational needs.
  • Strong analytical, problem-solving, and proactive risk-management skills.
  • High technical aptitude and ability to quickly learn software and tools.
  • Exceptional communication and executive presence, with the ability to build trust and influence stakeholders.
  • Collaborative approach and experience working across Sales, Product, Support, Implementation, and leadership teams.
  • Adaptability and resilience in a fast-paced startup environment.
  • Ability to work remotely from TX, UT, CO, NM, KS, OK, MO, AR, MS, or LA.

Benefits

  • Total cash compensation of $145,000–$175,000.
  • Central U.S. remote work arrangement.
  • Opportunity to work with AI-powered digital communications technology serving credit unions and community banks.
  • Travel and customer-facing opportunities with senior financial institution stakeholders.
  • Equal opportunity employment across protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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