Senior Customer Success Manager

3 hours, 53 minutes ago
Full-time
Senior
Customer and Technical Support
Corcentric

Corcentric

Corcentric provides cutting-edge financial process automation solutions, focusing on Accounts Payable and Accounts Receivable. Their cloud-based services streamline processes, reduce costs, and enhance visibility for key business decisions.

Diversified Financial Services
251-1K
Founded 1998
$80M raised

Description

  • Serve as the executive customer advocate by coordinating internal teams to achieve client goals and resolve complex issues.
  • Own post-sales activities including onboarding, consulting, change management, training, technical support, and account management.
  • Build executive relationships and lead regular business reviews covering accomplishments, challenges, and business value.
  • Develop and maintain customer success roadmaps with milestone checkpoints.
  • Monitor customer health and sentiment, addressing risks and restoring confidence when needed.
  • Drive product adoption, communicate new functionality, and train customers on upgrades.
  • Coordinate with product, delivery, and support teams on enhancements, change requests, and customer needs.
  • Identify expansion opportunities and business process improvements that increase the customer relationship and product footprint.
  • Represent the customer voice internally and proactively resolve relationship concerns.

Requirements

  • Bachelor’s degree in business or a related field, or equivalent experience.
  • Direct Source-to-Pay, Procure-to-Pay, or Source-to-Contract domain experience.
  • Approximately 4+ years of experience in SaaS Customer Success, Account Management, or a similar role.
  • Experience managing 10–20 enterprise customer accounts as a consultative partner focused on value and ROI.
  • Strong collaboration, interpersonal, influencing, negotiation, communication, and presentation skills.
  • Ability to build relationships with and influence stakeholders at all organizational levels.
  • Strategic and tactical organizational skills with strong technical problem-solving ability.
  • Proficiency with Microsoft PowerPoint for customer presentations and Microsoft Excel for data analysis and charting.
  • Positive, dependable team-player mindset with a record of meeting commitments.
  • Ability to travel approximately 15–20%.

Benefits

  • $100,000–$135,000 annual base salary plus eligibility for an annual discretionary bonus.
  • Remote work option for eligible candidates in designated Eastern Time Zone states, with offices in Cherry Hill, NJ and Bethesda, MD.
  • Generous paid time off, eight paid holidays, three personal holidays, and one paid volunteer day annually.
  • Paid maternity, paternity/secondary caregiver, and adoptive parent leave.
  • Medical, dental, and vision insurance available from the first month after starting, including PPO, HDHP, HSA contributions, orthodontia, and LASIK discounts.
  • Company-paid life and disability insurance.
  • 401(k) plan with company match.
  • Employee Assistance Program with 24/7 confidential counseling and support services.

Interested in this position?

Apply directly on the company website

Apply Now

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