Customer Success Manager, EMEA

2 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Apryse

Apryse

Apryse, previously PDFTron, is a global leader in document processing technology, offering tools for document viewing, annotation, processing, and conversion. Their market-leading SDK drives digital transformation with advanced features like data extra...

Internet Software & Services
251-1K
Founded 1998
$71M raised

Description

  • Manage a portfolio of customers and ensure a consistent, high-quality experience.
  • Build strong customer relationships and serve as a trusted point of contact.
  • Identify customer risks early and take proactive corrective action.
  • Collaborate cross-functionally to align teams and drive customer outcomes.
  • Navigate customer conversations while balancing company priorities and customer needs.
  • Maintain accurate customer data, reporting, and internal documentation.
  • Own customer-management tools and workflows.
  • Contribute to process improvements and team efficiency.

Requirements

  • 1–2 years of professional experience; Customer Success or Account Management experience is preferred.
  • Strong organizational skills, accountability, attention to detail, and data hygiene.
  • Strong English communication skills; professional German or Italian proficiency is a plus.
  • Ability to collaborate across teams and build alignment.
  • Strong negotiation and influencing skills with customers and internal stakeholders.
  • Critical-thinking and problem-solving abilities.
  • Ability to work independently and recognize when to involve others.
  • Baseline technical aptitude and willingness to continue learning in a technical environment.
  • Experience with renewals, upsells, management, Excel/Google Sheets, software, data tools, reporting platforms, or process improvement is preferred.
  • Experience in customer-facing roles and fast-paced, cross-functional environments is preferred.

Benefits

  • Competitive salary based on experience and qualifications.
  • Comprehensive extended benefits package.
  • Flexible remote work with the option to work from the Ghent office.
  • Annual work-from-home allowance for home-office equipment.
  • Ongoing learning and professional development support.
  • Choice of Windows or Mac hardware.
  • Autonomous, entrepreneurial, and inclusive team environment.
  • Strong work-life balance and career growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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