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Customer Success Manager, EMEA

2 days, 7 hours ago
Belgium
Full-time
Junior
Customer Success Manager
Customer and Technical Support
macOS
Apply Now
Apryse

Apryse

Apryse, previously PDFTron, is a global leader in document processing technology, offering tools for document viewing, annotation, processing, and conversion. Their market-leading SDK drives digital transformation with advanced features like data extra...

Internet Software & Services
201-500
Founded 1998
$71M raised
View All Jobs 23

Description

  • Manage a portfolio of customers and deliver a consistent, high-quality customer experience.
  • Build trusted customer relationships and serve as a primary point of contact.
  • Drive product adoption, customer satisfaction, retention, and account expansion.
  • Identify customer risks early and take proactive steps to resolve them.
  • Lead customer conversations while balancing customer needs and company priorities.
  • Collaborate cross-functionally to align stakeholders and achieve customer outcomes.
  • Maintain accurate customer data, reporting, and internal documentation.
  • Own and improve customer-management tools, workflows, processes, and team efficiency.

Requirements

  • 1–2 years of professional experience; Customer Success or Account Management experience is a plus.
  • Experience as a Customer Success Manager or in a similar role is preferred.
  • Strong English communication skills; professional proficiency in German or Italian is a plus.
  • Strong organizational skills, accountability, attention to detail, and data hygiene.
  • Ability to collaborate across teams, build alignment, negotiate, and influence customers and internal stakeholders.
  • Critical-thinking and problem-solving mindset.
  • Ability to work independently and recognize when to involve others.
  • Technical aptitude and willingness to learn in a technical environment.
  • Experience with renewals, upsells, Excel or Google Sheets, software tools, or data/reporting platforms is preferred.
  • Experience in fast-paced customer-facing, cross-functional, process-improvement, or operational roles is preferred.

Benefits

  • Competitive salary based on experience and qualifications.
  • Comprehensive extended benefits package.
  • Flexible remote work environment, with the option to work from the Gent office.
  • Annual recurring work-from-home allowance for home-office equipment.
  • Ongoing learning and development support.
  • Choice of Windows or Mac hardware.
  • Autonomous work environment with career-growth opportunities.
  • Work-life balance and an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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