Senior International Customer Success Account Manager

11 hours, 15 minutes ago
Full-time
Lead
Customer and Technical Support
Edmentum

Edmentum

Edmentum provides adaptive curriculum and assessments to improve student achievement, empowering educators with personalized learning solutions and a focus on successful student outcomes.

Diversified Consumer Services
1K-5K
Founded 2000

Description

  • Own and lead a portfolio of strategic international accounts across onboarding, implementation, adoption, and long-term success.
  • Provide day-to-day leadership and mentorship to Customer Success Managers.
  • Serve as the first line of escalation for complex customer and operational issues.
  • Lead onboarding and enablement for new team members.
  • Drive adoption of customer success tools and reporting practices across the team.
  • Use data to identify risks and improve service delivery.
  • Represent Edmentum in strategic customer engagements and key international markets.
  • Coach team members to solve problems independently and effectively.

Requirements

  • Bachelor's degree in Business, Education, International Relations, or a related field.
  • 5+ years of experience in customer success, account management, or international services.
  • Experience in a senior or lead capacity.
  • Experience managing or formally mentoring a team.
  • Strong experience owning complex, high-value accounts through the full lifecycle.
  • Proficiency with customer success platforms and CRM tools.
  • Experience using data to inform action and tell a story.
  • Experience in education technology; knowledge of international education markets is preferred.
  • Ability to work flexibly across time zones and travel when needed.
  • Multilingual capability is a significant plus.
  • Willingness to take on evolving responsibilities based on business needs.

Benefits

  • Pay range of £50,000 to £52,000 GBP.
  • Medical, dental, and vision insurance with multiple plan options.
  • 401(k) retirement plan with company matching.
  • Time away program.
  • Volunteer time away.
  • Winter office closure at the end of December.
  • Wellness resources to support professional and personal well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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