Customer Success Manager

1 hour, 14 minutes ago
Full-time
Senior
Customer and Technical Support
Britive

Britive

Britive is a leading cloud security platform offering privileged access management for multi cloud environments, empowering teams with dynamic access administration and implementing best security practices.

Internet Software & Services
11-50
Founded 2018
$15M raised

Description

  • Serve as the primary post-sale contact and strategic advisor for enterprise accounts.
  • Lead structured onboarding and end-to-end deployment projects, including timelines, milestones, and follow-ups.
  • Build relationships with technical stakeholders, security leaders, and executive sponsors.
  • Host monthly technical check-ins and executive Quarterly Business Reviews covering platform health, value, usage, and roadmap alignment.
  • Monitor account health, identify churn risks, and develop mitigation plans.
  • Coordinate with Customer Success Engineering, Product, Pre-Sales, Sales Engineering, Sales, and Account Management teams.
  • Educate customers on Britive best practices, identity and access management workflows, and PAM use cases.
  • Provide leadership updates on account health, risks, opportunities, and escalations.
  • Support renewal and expansion cycles and advocate for customer needs through product feedback.
  • Drive customer advocacy initiatives such as case studies, reference calls, and product councils.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, or enterprise-facing post-sales roles, preferably in B2B SaaS.
  • Experience managing large enterprise accounts with complex stakeholders and multi-phase deployments.
  • Strong project management skills, including ownership of structured programs and timelines.
  • Excellent communication and presentation skills with both executives and engineers.
  • Deep understanding of cybersecurity, cloud environments, and identity technologies including PAM, IAM, IGA, SSO, and RBAC/ABAC.
  • Familiarity with AWS, Azure, GCP, Okta, and Azure AD.
  • Experience coordinating across sales, engineering, product, and support teams.
  • Experience working in an early-stage or high-growth startup environment.
  • Based in the United States or Canada.
  • Experience with regulated or compliance-heavy customers, Terraform, Kubernetes, HashiCorp Vault, or PAM/IGA/cloud security vendors is preferred.

Benefits

  • Estimated base salary of $120,000–$150,000 annually.
  • Fully remote work from anywhere in the US.
  • Competitive compensation with meaningful equity.
  • Medical, dental, and vision insurance.
  • Paid parental leave and flexible, unlimited PTO for US employees.
  • 401(k) plan for US employees.
  • Career development opportunities and advancement paths.
  • Home office and connectivity stipends, plus team socials and offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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