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Simulation Developer/Instructional Designer (Bilingual Preferred)

2 months, 2 weeks ago
United States
Full-time
Junior
Instructional Designer
Design and User Experience
Apply Now
DSI

DSI

DSI offers a comprehensive application designed for order entry and reporting, aimed at enhancing business efficiency and success through live sales support, exceptional field sales management, and specialized event assistance.

Retailing
251-1K
Founded 1984
View All Jobs 2

Description

  • Design immersive training simulations using tools such as Articulate Storyline and Rise.
  • Build training scenarios that reflect real call flows, tools, customer issues, and high-stakes conversations.
  • Collaborate with training teams, operations, and subject matter experts to identify and close performance gaps.
  • Use feedback and performance data to refine training content and improve results.
  • Support the rollout of new training content in the Learning Management System (LMS).
  • Assist and support users as needed during LMS-based training deployment.
  • Develop learning experiences that are practical, engaging, and performance-driven.
  • Work independently while contributing to a team focused on creativity, speed, and clarity.

Requirements

  • 2+ years of experience in instructional design or call center training.
  • Spanish/English bilingual ability is a strong plus.
  • Experience with simulation authoring tools such as Articulate or Captivate.
  • Comfortable working with LMS platforms; SCORM/xAPI experience is a plus.
  • Ability to communicate complex processes clearly and simply.
  • Ability to travel 30–50% and work independently.
  • Experience using feedback and data to improve training content (implied requirement).

Benefits

  • Medical, dental, vision, disability, and life insurance available on the first day of the month following your first day of employment, with no extended waiting period.
  • 401(k) plan with employer matching.
  • Paid vacation, personal/sick days, and bereavement time.
  • Employee Profit Sharing Program.
  • 50% AT&T wireless discount.
  • Paid training.
  • Advancement opportunities, with a preference for promoting from within.

Interested in this position?

Apply directly on the company website

Apply Now

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