Construction Client Manager, Atlanta

2 months, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Doxel

Doxel

Doxel revolutionizes construction progress tracking with AI and machine learning, providing executives with actionable insights and simplifying field operations.

Construction & Engineering
51-250
Founded 2016
$56M raised

Description

  • Act as a trusted advisor to strategic customers and drive customer success outcomes.
  • Serve as a subject matter expert on Doxel’s products and platform capabilities.
  • Guide customers through technology adoption and share best practices to improve efficiency.
  • Lead Monthly and Quarterly Business Reviews with executive stakeholders.
  • Document feature requests, validate minor bugs, and escalate technical issues to engineering leads.
  • Gather customer feedback, identify trends, pain points, and areas of friction.
  • Build best practices and FAQs to support customers consistently and effectively.
  • Escalate and triage high-priority customer situations.
  • Foster broad adoption of the Doxel platform across customer organizations.
  • Conduct site visits, trainings, and discovery with field teams on large construction projects.

Requirements

  • 5+ years of experience in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls.
  • Knowledge of processes and procedures followed by General Contractors.
  • Comfortable using modern technology to manage and communicate with customers.
  • Proactive, self-motivated, and able to execute with minimal oversight.
  • High aptitude and willingness to continually learn new technologies.
  • Adaptable to different work settings with strong personal initiative.
  • Experience operating in ambiguity and handling a variety of responsibilities day to day.
  • Willingness to be part of the solution regardless of where the challenge originates.
  • Weekly travel, up to 50%, to jobsites is required.
  • Experience working with field teams or on large commercial construction projects is implied and valued.

Benefits

  • Competitive base salary of $90,000 - $120,000 per year plus equity package.
  • Remote-first culture for most roles.
  • Comprehensive health insurance including medical, dental, and vision coverage.
  • Home office setup stipend.
  • Monthly allowance for cell phone and internet.
  • Flexible PTO, generous company holiday policy, and unlimited sick days.

Interested in this position?

Apply directly on the company website

Apply Now

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