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Construction Client Manager, Atlanta

3 months, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Computer Vision
Apply Now
Doxel

Doxel

Doxel revolutionizes construction progress tracking with AI and machine learning, providing executives with actionable insights and simplifying field operations.

Construction & Engineering
51-250
Founded 2016
$56M raised
View All Jobs 11

Description

  • Act as a trusted advisor to strategic customers and drive customer success outcomes.
  • Serve as a subject matter expert on Doxel’s products and platform capabilities.
  • Guide customers through technology adoption and share best practices to improve efficiency.
  • Lead Monthly and Quarterly Business Reviews with executive stakeholders.
  • Document feature requests, validate minor bugs, and escalate technical issues to engineering leads.
  • Gather customer feedback, identify trends, pain points, and areas of friction.
  • Build best practices and FAQs to support customers consistently and effectively.
  • Escalate and triage high-priority customer situations.
  • Foster broad adoption of the Doxel platform across customer organizations.
  • Conduct site visits, trainings, and discovery with field teams on large construction projects.

Requirements

  • 5+ years of experience in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls.
  • Knowledge of processes and procedures followed by General Contractors.
  • Comfortable using modern technology to manage and communicate with customers.
  • Proactive, self-motivated, and able to execute with minimal oversight.
  • High aptitude and willingness to continually learn new technologies.
  • Adaptable to different work settings with strong personal initiative.
  • Experience operating in ambiguity and handling a variety of responsibilities day to day.
  • Willingness to be part of the solution regardless of where the challenge originates.
  • Weekly travel, up to 50%, to jobsites is required.
  • Experience working with field teams or on large commercial construction projects is implied and valued.

Benefits

  • Competitive base salary of $90,000 - $120,000 per year plus equity package.
  • Remote-first culture for most roles.
  • Comprehensive health insurance including medical, dental, and vision coverage.
  • Home office setup stipend.
  • Monthly allowance for cell phone and internet.
  • Flexible PTO, generous company holiday policy, and unlimited sick days.

Interested in this position?

Apply directly on the company website

Apply Now

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