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Senior Customer Success Manager I

1 hour, 20 minutes ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
TikTok
Apply Now
Pacvue

Pacvue

Pacvue is the unified commerce platform for eCommerce advertising, sales, and intelligence, empowering businesses to maximize their potential across multiple marketplaces.

Media
11-50
$1M raised
View All Jobs 5

Description

  • Independently manage complex enterprise accounts across multiple products and markets.
  • Drive account growth by developing and executing strategic account plans.
  • Own the end-to-end customer experience for a portfolio of enterprise clients.
  • Lead executive-level client engagements and escalations with minimal oversight.
  • Serve as the primary liaison between clients and internal teams including Customer Success, Account Management, Product, and Engineering.
  • Translate client feedback into actionable input for product and roadmap decisions.
  • Mentor peers and share best practices across the Customer Success team.
  • Identify process improvement opportunities and build scalable frameworks and playbooks.
  • Educate users on new platform features and support technical issue escalation.
  • Create product reports, reproduce errors, and document issues for developers.

Requirements

  • 6+ years of experience in digital/search advertising or platform/account management.
  • Experience operating independently at the executive level.
  • Deep experience with ecommerce advertising platforms such as Amazon, Walmart, Instacart, Pacvue, Criteo, or CitrusAd; Pacvue experience is strongly preferred.
  • Familiarity with Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings is a strong plus.
  • Experience with social commerce platforms such as TikTok is a plus.
  • Background in customer success, consulting, or pre-sales roles involving executive-level engagement.
  • Proven ability to influence cross-functional and product roadmap decisions through structured, evidence-based feedback.
  • Exceptional interpersonal and communication skills with strong executive presence.
  • Comfort operating independently in ambiguous, fast-paced, startup-like environments.
  • Strong analytical skills with the ability to synthesize complex data into clear narratives.
  • Moderate to strong Excel skills.

Benefits

  • Flexible Paid Time Off.
  • Paid holidays and floating holidays.
  • Medical, dental, vision, FSA, HSA with employer contribution, life insurance, and pet insurance.
  • 401(k) with employer match.
  • Up to 2 days of paid time off to volunteer with a 501(c) organization.
  • Paid parental leave.
  • Company-subsidized Wellhub and Peloton membership.
  • Fertility and family-building support through Carrot.
  • Annual base salary of $110,000-$120,000 USD plus eligibility for annual bonus compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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