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Manager, Partner Relationship Managers

1 hour, 18 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 15

Description

  • Directly manage, coach, and develop a team of Partner Relationship Managers.
  • Set team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention.
  • Manage team bandwidth, resource allocation, and portfolio assignments across partner relationships.
  • Serve as an executive escalation point for complex operational, technical, and relationship issues.
  • Standardize PRM workflows, governance models, and best practices for EDI/ETL monitoring and issue resolution.
  • Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success to remove friction and advocate for enhancements.
  • Conduct regular portfolio reviews to identify partner satisfaction risks and ensure mitigation plans are in place.
  • Drive partner adoption and standardization across new tools, products, and integrated workflows.

Requirements

  • 3+ years of direct people management experience leading client-facing or partner-facing teams.
  • 5+ years of experience in healthcare insurance, health benefits, or TPA environments.
  • Experience within a Pharmacy Benefit Manager (PBM) is strongly preferred.
  • Strong working familiarity with technical data file exchanges such as EDI, ETL, or API integrations.
  • Bachelor’s degree in a related field required.
  • Advanced degree such as an MBA or MHA preferred.
  • Proven ability to inspire, develop, and retain talent in a collaborative team culture.
  • Outstanding oral and written communication skills, including presenting to and negotiating with senior operational leadership.
  • High emotional intelligence with experience mediating high-stakes operational conflicts.
  • Ability to drive initiatives from concept to execution with strong root-cause analysis and problem-solving skills.

Benefits

  • Medical, pharmacy, dental, vision, life, and AD&D insurance.
  • Flexible spending benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Wellness benefits and employee assistance program support.
  • Paid parental leave.
  • Bonuses, commissions, or equity may be available.
  • Professional development and training opportunities.
  • Commuter benefits and a well-stocked office kitchen.

Interested in this position?

Apply directly on the company website

Apply Now

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