Technical Customer Engineer

1 hour, 3 minutes ago
Full-time
Senior
Cybersecurity
Doppel

Doppel

Doppel is a next-gen brand protection platform that rapidly detects and takes down phishing and brand cyber attacks on trusted brands. Using cutting-edge AI technology, it safeguards against social media impersonations, NFT counterfeits, and digital ph...

Internet Software & Services
1-10
Founded 2022
$5M raised

Description

  • Resolve advanced technical issues involving platform configuration, integrations, alerts, workflows, and reporting.
  • Investigate problems, reproduce issues, gather evidence, identify root causes, and determine appropriate ownership.
  • Escalate well-documented product issues to Solutions Architecture, Product, or Engineering when needed.
  • Partner with Customer Success Managers on complex technical questions, risks, and customer initiatives.
  • Support APIs, authentication, data flows, SSO, reporting, and other customer integrations.
  • Build and troubleshoot customer-facing reports and data-delivery solutions.
  • Deliver defined technical projects within the Technical Services scope.
  • Create troubleshooting guides, diagnostics, documentation, and playbooks for frontline Support.
  • Identify opportunities for automation, self-service, tooling, training, and product improvements.
  • Maintain ownership of technical investigations through resolution or a clearly documented handoff.

Requirements

  • 5+ years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related post-sales role.
  • Strong troubleshooting and root-cause analysis skills in complex SaaS environments.
  • Experience working directly with enterprise customers and communicating with technical and non-technical stakeholders.
  • Hands-on experience with APIs, integrations, authentication, data workflows, reporting, or similar technical requirements.
  • Ability to investigate ambiguous problems, establish facts, and determine the appropriate technical owner.
  • Experience escalating reproducible product issues with evidence, expected-versus-actual behavior, and reproduction steps.
  • Ability to manage and prioritize multiple customer technical requests in a fast-moving environment.
  • Strong written documentation skills and experience creating reusable knowledge.
  • Experience with cybersecurity, threat intelligence, digital risk protection, trust and safety, fraud, or social engineering defense is preferred.
  • Familiarity with SSO, identity systems, cloud platforms, enterprise security workflows, and tools such as Pylon, Zendesk, Jira, or Linear is preferred.

Benefits

  • $120,000–$140,000 USD salary range.
  • Meaningful equity.
  • Remote-first culture with flexible work arrangements.
  • Flexible PTO, comprehensive health benefits, and parental leave.
  • High-growth environment with immediate impact and visibility.

Interested in this position?

Apply directly on the company website

Apply Now

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