Remote Support Engineer - Night Shift

1 hour, 33 minutes ago
Full-time
Mid Level
IoT and Embedded Systems
Dexory

Dexory

Dexory is a robotics and AI company that specializes in automation, digital twin technology, and data-led solutions. Their innovative system combines stock scanning robots with warehouse analytics to provide real-time visibility and accuracy in invento...

IT Services
11-50
$38M raised

Description

  • Monitor autonomous robots deployed in the field.
  • Respond to alerts and perform manual interventions using teleoperation tools.
  • Provide customer-facing technical support, troubleshoot issues, and explain solutions to non-technical users.
  • Help define, document, and implement tools for expanding the monitoring and operations team.
  • Collaborate with engineering and development teams to identify recurring issues and improve robot design, software, and processes.
  • Raise internal tickets for unexpected failures and create operational reports.
  • Prepare and deliver reports on system performance, incident trends, and remote-support effectiveness.

Requirements

  • Experience in remote monitoring, helpdesk support, or customer-facing technical support.
  • Proficiency with monitoring and diagnostic tools and software.
  • Strong problem-solving skills and the ability to respond quickly under pressure.
  • Excellent written and verbal communication skills, including explaining technical concepts to non-technical stakeholders.
  • Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
  • Availability for a 6 p.m.–6 a.m. night shift on a 4-days-on, 4-days-off rota.
  • Experience with autonomous mobile robots is preferred.
  • Dexory cannot provide visa sponsorship or relocation support.

Benefits

  • Private healthcare through Bupa, including a 24/7 medical helpline.
  • Life insurance and income protection.
  • Pension with a 5% employer contribution and salary-exchange option.
  • Employee Assistance Programme covering mental wellbeing, financial, and legal support.
  • 25 days of annual holiday.
  • Full onsite meals in Wallingford.
  • Team events and office snacks.

Interested in this position?

Apply directly on the company website

Apply Now

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