DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics

Industrials

10K-50K (16800)

Founded 2012

112 open positions

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Senior Manager, Customer Experience

2 weeks, 4 days ago

United States

Full-time

Lead

Operations Manager

Customer and Technical Support

SQL

Apply Now

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics

10K-50K

Founded 2012

View All Jobs 112

Description

Shape and drive the strategy and vision for Consumer resolutions and key partnerships, aligning short- and long-term priorities.
Define and execute strategy for Credit & Refunds resolutions.
Own key business results and present outcomes to leadership.
Lead large-scale, multi-organizational initiatives from alignment through end-to-end execution.
Break down ambiguous problems, identify root causes, and implement scalable solutions.
Partner with Product, Engineering, Analytics, and Operations to drive alignment and results.
Use data and insights to identify opportunities, inform decisions, and optimize performance.
Communicate with senior leadership to influence decisions and drive alignment.
Build, develop, and coach a high-performing team.
Foster an engaging, accountable, and collaborative team environment.

Requirements

8+ years of experience in strategy, management consulting, product, or a related field.
Experience in support strategy is a plus.
Proven track record of leading cross-functional initiatives and delivering results.
Strong problem-solving ability in complex and ambiguous environments.
Highly analytical and comfortable using data to inform decisions, including SQL, Excel, or similar tools.
Experience managing and developing teams of two or more people.
Experience coaching team members and building a leadership bench.
Strong interpersonal and relationship-building skills with the ability to influence across all levels.
Bias for action and the ability to adapt and pivot quickly as new information emerges.
Customer-focused mindset with an orientation toward business and user outcomes.

Benefits

Base salary range of $143,400 to $210,900 USD.
Opportunities for equity grants.
401(k) plan with employer matching.
16 weeks of paid parental leave.
Medical, dental, and vision benefits.
11 paid holidays.
Disability and basic life insurance.
Wellness benefits, including wellness expense reimbursement and mental health program.
Commuter benefits match.
Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.

Interested in this position?

Apply directly on the company website

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