RemoteLeaf Logo
Log in Sign up

Director, Customer Experience Strategy & Operations

1 month, 2 weeks ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 132

Description

  • Define the vision, metrics, and operating principles for customer experience across consumers, Dashers, and emerging business lines.
  • Lead a high-performing strategy and operations team focused on turning customer experience inputs into actionable operations.
  • Redesign customer experience work by combining people, process, product, data, and AI-enabled workflows.
  • Partner with Product, Engineering, Analytics, Fraud, Operations, and business leaders to improve the experience across major DoorDash audiences.
  • Set executive-level direction while staying close to data, user journeys, case reviews, and frontline operational realities.
  • Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and increase team speed.
  • Own a broad portfolio spanning customer experience strategy, support operations, policies and processes, and safety-critical contact handling.
  • Drive cross-functional customer experience initiatives across New Verticals, International, Dasher, Marketplace, and DashPass.

Requirements

  • 10+ years of experience in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical role.
  • Experience using AI, automation, lightweight tooling, or internal apps to solve productivity problems and redesign manual workflows.
  • Experience working in a 24/7 global operations environment.
  • Ability to work effectively in ambiguity and shift between detailed operational work and high-level strategy.
  • Experience collaborating with stakeholders across Product, Operations, and Analytics.
  • Experience building, developing, and raising the bar for high-performing teams.
  • Bachelor’s degree required.
  • MBA or Master’s degree preferred.

Benefits

  • Base salary range of $170,000 to $250,000 USD.
  • Opportunities for equity grants.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision coverage.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
  • Wellness benefits, commuter benefits match, and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nutrafol

Interim Director, Media, Marketing & Operations - Marketplaces - Contract

Nutrafol 51-250 Health Care Providers & Services

Nutrafol is hiring a contract Marketplace Lead to oversee Amazon and Walmart operations and media for a 6-month hybrid engagement focused on driving revenue, profitability, and operational performance.

United States Contract Lead Head of Marketing Operations Manager
$166k-$208k
E-commerce Tableau
18 hours, 14 minutes ago
Fairstead

Maintenance Director

Fairstead 251-1K Real Estate

Fairstead is hiring a Maintenance Director to oversee maintenance operations for affordable housing properties and ensure safe, compliant, and efficient facility management.

United States Full-time Lead Operations Manager
$120k-$125k
18 hours, 14 minutes ago
Akido Labs

Executive Director | Safety Net

Akido Labs 11-50 IT Services

Akido is hiring an Executive Director to lead its California Safety Net Service Line, overseeing field-based care programs, health plan partnerships, compliance, and statewide growth.

United States Full-time Executive Operations Manager
$200k-$250k
18 hours, 14 minutes ago
Fairstead

Portfolio Support Manager

Fairstead 251-1K Real Estate

Fairstead is hiring a Portfolio Support Manager to provide administrative, operational, and analytical support to regional leadership across a multi-state affordable housing portfolio.

United States Full-time Junior Operations Manager
18 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers