Associate, GOC Analyst

1 hour, 54 minutes ago
Full-time
Junior
Cybersecurity
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012

Description

  • Monitor dashboards, alerts, inbound reports, and open-source signals to identify emerging security, safety, and operational incidents.
  • Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
  • Track ongoing incidents, global events, and operational conditions to maintain situational awareness across shifts and regions.
  • Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support escalation.
  • Escalate issues that exceed defined thresholds to the GOC Manager or Risk Intelligence team with clear, decision-ready information.
  • Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
  • Participate in drills, retrospectives, and continuous improvement efforts to improve GOC readiness, workflows, and analytical rigor.
  • Operate calmly and professionally under pressure during fast-moving or high-impact incidents.

Requirements

  • 3+ years of experience in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
  • Working knowledge of incident triage, escalation protocols, and operational playbooks.
  • Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
  • Comfort using open-source tools and publicly available information to validate events and support situational awareness; training provided as needed.
  • Strong ability to assess risk, prioritize tasks, and act decisively under pressure.
  • Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
  • Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
  • Proven ability to follow process, maintain attention to detail, and perform consistently across rotating shifts.
  • Willingness to learn new tools, analytical techniques, and operational best practices within a structured operations environment.
  • Ability to work rotating shifts as part of a 24/7 global operations model.

Benefits

  • Comprehensive benefits and perks package.
  • Premium healthcare coverage.
  • Wellness expense reimbursement.
  • Paid parental leave.
  • Support for employee happiness, healthiness, and overall well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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