Account Manager (Evergreen)

2 hours, 31 minutes ago
Full-time
Junior
Customer and Technical Support
Dodge Construction Network

Dodge Construction Network

Dodge Construction Network combines five trusted brands to provide timely and accurate construction information, empowering businesses to find new jobs, make bids, and optimize sales strategies for growth.

Construction & Engineering
251-1K
Founded 2021

Description

  • Build and maintain strong client relationships by understanding needs and providing ongoing support.
  • Develop and execute account plans covering renewals, upselling, and expansion opportunities.
  • Identify retention risks early and address customer concerns.
  • Serve as the primary contact for inquiries, issue resolution, and value delivery.
  • Use data and insights to demonstrate product value and overcome objections.
  • Collaborate with Marketing, Product, and Customer Care teams to improve client outcomes.
  • Advocate for client feedback and communicate it internally.
  • Provide product demos, onboarding support, training, and best-practice guidance.
  • Achieve retention, renewal, upsell, and engagement targets.
  • Document client interactions accurately and promptly in CRM systems.

Requirements

  • 2+ years of experience in account management, customer-facing, or related roles.
  • Bachelor’s degree in a related field or equivalent education and work experience.
  • Strong relationship-building and client-service skills.
  • Excellent written and verbal communication abilities.
  • Strong organizational, problem-solving, and time-management skills.
  • Ability to learn and apply SaaS products quickly.
  • Proficiency with Word, Excel, PowerPoint, and standard business tools.
  • Basic construction-industry knowledge or the ability to learn quickly.
  • Experience in a SaaS or customer-facing environment preferred.
  • Familiarity with CRM or order-management systems preferred.

Benefits

  • $60,000–$70,000 salary range.
  • Uncapped variable incentive compensation.
  • Market-competitive salary and comprehensive benefits for full-time employees.
  • Remote, home-office-based work within the continental United States.
  • Full-time position with travel as needed for client meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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