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INTAKE AND CASE COORDINATOR

1 month ago
Mexico
Full-time
Junior
Business Development
Customer and Technical Support
Salesforce
Apply Now
Distro

Distro

DISTRO is a global platform for companies to interview and hire candidates for full-time roles efficiently.

Internet Software & Services
11-50
View All Jobs 8

Description

  • Answer all inbound service inquiries by phone as the primary point of contact for families and referral partners.
  • Communicate service options, rates, strengths, and value clearly and confidently to prospects.
  • Convert callers into scheduled care consults and support consult-team scheduling.
  • Log every inquiry, call, and follow-up and maintain clean, accurate records in Salesforce and WellSky.
  • Perform follow-up calls to prospects and conduct QA calls with current clients to ensure service quality.
  • Support the sales team in an SDR-style capacity by maintaining consistent outreach and pipeline activity.
  • Handle general day-to-day phone communications for the team and manage referral interactions.
  • Coordinate lunch-and-learn events with hospitals and community partners.
  • Support marketing efforts by setting appointments, organizing materials, and assisting light marketing tasks.
  • Ensure timely responses to inbound inquiries and contribute to consistent weekly activity levels and positive client feedback.

Requirements

  • Strong sales background with proven phone-based conversion experience.
  • Clear, professional communication in English.
  • Ability to explain rates, services, and processes confidently to prospects and families.
  • Strong follow-up habits and a self-driven, steady work ethic.
  • Experience with Salesforce or other CRMs; familiarity with WellSky is preferred.
  • High attention to detail and ability to keep clean, accurate CRM data.
  • Ability to stay organized across multiple systems and manage competing tasks.
  • Professional and empathetic approach when interacting with prospects and clients.
  • Availability for a full-time, remote role open to candidates across Mexico.
  • Experience conducting QA/client follow-ups and supporting sales pipeline health (preferred).

Benefits

  • Monthly compensation $1,000 - $1,300.
  • Full-time, remote role open company-wide across Mexico.
  • Opportunity to gain hands-on experience with Salesforce and WellSky and develop sales/SDR and marketing skills.
  • Regular interaction and coordination with hospitals and community partners, supporting professional networking and partnership experience.

Interested in this position?

Apply directly on the company website

Apply Now

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