Claims Specialist - Claims & Quality

1 month, 1 week ago
Full-time
Mid Level
Quality Assurance and Testing
Disaster Care Capital

Disaster Care Capital

Disaster Care Capital specializes in fire and flood restoration services, providing comprehensive solutions to help businesses recover from disasters while ensuring peace of mind throughout the process.

Insurance
Founded 2017

Description

  • Audit claims and case documentation for accuracy and compliance.
  • Monitor SLA performance and operational quality metrics.
  • Review technician reports and workflow processes.
  • Identify process gaps and implement quality improvements.
  • Oversee complaint tracking and escalation processes.
  • Maintain accurate records across CRM and internal systems.

Requirements

  • Experience in insurance claims, operations, or compliance.
  • Experience in customer service.
  • Strong attention to detail and analytical skills.
  • Experience with CRM or project management systems.
  • Excellent English communication skills.

Interested in this position?

Apply directly on the company website

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