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Senior Systems Engineer - L3

18 hours, 28 minutes ago
Sri Lanka
Full-time
Senior
Systems Engineer
DevOps and Infrastructure
Active Directory DNS Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 12

Description

  • Provide remote technical support to end users via phone, email, and remote access tools.
  • Set up new users, devices, accounts, printers, endpoints, and user environments.
  • Perform device deployments, setups, and data migrations.
  • Support and administer Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Intune, and Conditional Access.
  • Troubleshoot cloud, hybrid, and on-premise infrastructure issues, including DNS and SSL certificate management.
  • Support Azure AD synchronisation and hybrid cloud environments.
  • Manage permissions, Active Directory structures, and security configurations.
  • Troubleshoot networking and connectivity issues across client environments.
  • Participate in technical projects and infrastructure improvements.
  • Maintain accurate ticket notes, time tracking records, and escalation workflows while collaborating with internal resolver teams.

Requirements

  • 5+ years of experience in IT support or infrastructure engineering roles.
  • Strong hands-on experience with Microsoft 365 technologies, including Exchange Online, OneDrive, SharePoint, Intune, and Conditional Access.
  • Experience working in an MSP environment with time tracking and ticket management processes.
  • Strong troubleshooting skills across cloud and on-premise environments.
  • Solid understanding of DNS management, SSL certificates, share permissions, Active Directory OU structures, and NTFS permissions.
  • Experience supporting hybrid environments, including Azure AD Sync.
  • Familiarity with MSP tools such as Kaseya, Autotask PSA, ConnectWise Automate, ConnectWise Control, and ITGlue.
  • Experience supporting Windows Server environments is advantageous.
  • Excellent verbal and written communication skills.
  • Strong customer service, stakeholder management, documentation, and multitasking abilities in a fast-paced environment.

Benefits

  • Paid in Australian Dollars.
  • Medical insurance from day one for you and your spouse, or your parents if unmarried.
  • Generous OPD coverage for doctor visits and other medical needs.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counseling support through Diji Assist.
  • Reimbursement for industry certifications.
  • Flexible work arrangement with home or office options.
  • Rewards and recognition programs.
  • Regular team events and engagement activities.
  • Christmas and financial year-end parties.

Interested in this position?

Apply directly on the company website

Apply Now

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