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L3 Service Desk Engineer (MSP / Infrastructure & Security)

2 hours, 3 minutes ago
Sri Lanka
Full-time
Senior
Security Engineer
Cybersecurity
Active Directory Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 10

Description

  • Act as the L3 escalation point for complex technical issues.
  • Troubleshoot Windows Server and Active Directory problems.
  • Manage Microsoft 365 environments and related administration tasks.
  • Own backup, restore, and disaster recovery processes.
  • Work with RMM tools and support automation and proactive monitoring.
  • Maintain IT documentation, tickets, workflows, and SLAs.
  • Support security monitoring, investigations, and compliance best practices.
  • Manage cloud and SaaS tools, including alerting and risk monitoring.
  • Provide clear client communication and explain technical issues effectively.
  • Handle L1 and L2 tickets and support projects and improvements when needed.

Requirements

  • 4–6+ years of experience in IT support or MSP environments.
  • L2/L3 support experience.
  • Strong experience with Windows Server and Active Directory.
  • Experience administering Microsoft 365 environments.
  • Experience with backup and restore solutions.
  • Familiarity with MSP tools and RMM platforms such as Datto RMM, Kaseya 365 Device, and VSA X.
  • Knowledge of endpoint security, email security, and cybersecurity best practices.
  • Experience with IT documentation tools such as IT Glue and Network Glue.
  • Experience with BMS/PSA tools, RocketCyber, ConnectSecure, SaaS Alerts, and Spanning.
  • Microsoft 365 certification preferred.
  • CEH or equivalent certification highly preferred.

Benefits

  • Full-time remote working arrangement.
  • Work aligned to New Zealand time zone.
  • Opportunity to work on senior-level L3 issues, projects, and infrastructure/security operations.
  • Exposure to a broad MSP technology stack and security tooling.

Interested in this position?

Apply directly on the company website

Apply Now

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