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L2 Support Engineer

7 hours, 38 minutes ago
Sri Lanka
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure DHCP DNS PowerShell TCP/IP Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 25

Description

  • Deliver Level 2 support for incidents and service requests across on-premises and hybrid cloud environments.
  • Administer and troubleshoot Windows endpoints, Windows Server, networking, Microsoft 365, cloud services, and third-party business applications.
  • Manage tickets, escalations, and client communications in line with service-level agreements.
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint Online, Entra ID, Intune, licensing, identity, security, and compliance.
  • Manage endpoint monitoring, patching, software deployment, automation, and remediation through RMM and endpoint-management tools.
  • Maintain endpoint security, investigate security alerts, and manage secure remote access.
  • Monitor, test, restore, and troubleshoot backups to support disaster recovery readiness.
  • Support Remote Desktop Services, RemoteApps, PDF platforms, email-signature tools, and client-specific applications.
  • Participate in client onboarding, Microsoft 365 migrations, infrastructure upgrades, deployments, and improvement initiatives.
  • Maintain technical documentation and knowledge articles, and contribute to automation, process improvement, and knowledge sharing.

Requirements

  • At least 3 years of hands-on experience in Level 2 service desk support, systems administration, or managed IT services.
  • Strong troubleshooting experience across Windows endpoints, Windows Server, Microsoft 365, networking, cloud services, and third-party applications.
  • Proficiency with Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, Remote Desktop Services, and PowerShell.
  • Hands-on Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint Online, Entra ID, Intune, licensing, security, and compliance.
  • Experience delivering infrastructure or cloud projects, such as Microsoft 365 migrations, endpoint deployments, Intune implementations, or Azure Virtual Desktop solutions.
  • Knowledge of security, identity and access management, patching, backup, disaster recovery, and change management.
  • Experience with PSA/ticketing and RMM tools, including ConnectWise Manage, NinjaOne, or ConnectWise Automate.
  • Understanding of TCP/IP, VLANs, firewalls, VPNs, and secure remote connectivity.
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users.
  • Relevant Microsoft, CompTIA, ITIL, networking, or security certifications are advantageous.

Benefits

  • Compensation paid in Australian Dollars.
  • Medical insurance from day one for employees and their spouse or parents.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Industry certification reimbursement.
  • Flexible work options from home or office.

Interested in this position?

Apply directly on the company website

Apply Now

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