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Centralized Service Engineer - L2

8 hours, 15 minutes ago
Sri Lanka
Full-time
Senior
Systems Engineer
DevOps and Infrastructure
Azure PowerShell
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 23

Description

  • Manage and complete assigned service requests according to scheduled priorities.
  • Maintain accurate time entries, service notes, progress updates, next steps, and outcomes.
  • Escalate issues appropriately in line with established processes.
  • Monitor backup success, patching activities, and overall system health across managed environments.
  • Respond to monitoring alerts, investigate incidents, and resolve infrastructure and system issues.
  • Improve monitoring configurations, device security, and operational reliability.
  • Use Microsoft Intune and automation opportunities to improve consistency and reduce manual effort.
  • Communicate proactively with customers, vendors, and internal technical teams throughout the service lifecycle.
  • Participate in change management activities, documentation reviews, and change implementation with minimal disruption.
  • Create and maintain technical documentation, user guides, and knowledge base resources.

Requirements

  • Minimum 5 years of experience in IT infrastructure, systems engineering, or managed services.
  • Proven experience working in a Managed Service Provider (MSP) environment.
  • Strong customer-facing experience with excellent service delivery skills.
  • Experience supporting networking, infrastructure, and security technologies.
  • Advanced Microsoft 365 administration experience.
  • Advanced Microsoft Azure administration experience.
  • PowerShell scripting and automation experience.
  • Endpoint management and device compliance administration experience, including Microsoft Intune or similar platforms.
  • Understanding of Conditional Access policies and secure remote working environments.
  • Knowledge of security operations, vulnerability remediation, patch management, and networking fundamentals.
  • Experience with Kaseya, Datto RMM, or Datto Secure Edge is nice to have.
  • Microsoft, Azure, networking, CISSP, CISM, or equivalent security certifications are preferred.
  • Strong verbal and written communication, troubleshooting, organisational, and prioritisation skills.
  • Ability to work collaboratively, manage competing priorities, and commit to continuous learning and professional development.

Benefits

  • Paid in Australian Dollars.
  • Medical insurance from day one for you and your spouse, or parents if unmarried.
  • Generous OPD coverage for doctor visits and other medical needs.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Reimbursement for industry certifications.
  • Flexible work options, including home or office.
  • Rewards, recognition, and regular team events and celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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