IT Support Engineer L2

6 hours, 51 minutes ago
Full-time
Senior
Cybersecurity
Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017

Description

  • Handle L1 escalations by triaging, diagnosing, resolving, and escalating tickets while meeting SLAs.
  • Support onboarding and offboarding by creating and deprovisioning accounts, enrolling devices in MDM where applicable, and completing laptop setup.
  • Respond to security incidents such as phishing, account compromise, lost or stolen devices, and malware using documented playbooks.
  • Own access governance and corporate SaaS administration across tools such as Slack, Notion, Google Workspace, and 1Password.
  • Manage SaaS lifecycle tasks including registry maintenance, vendor reporting, tool evaluation, rollout, and decommissioning.
  • Develop and maintain identity-related incident playbooks for suspicious sign-ins, credential rotation, and access recovery.
  • Improve operations through automation using scripts, APIs, Zapier, n8n, or similar integrations.
  • Mentor L1 support staff and maintain runbooks, instructions, checklists, and documentation.
  • Use AI actively in day-to-day work and identify opportunities to improve team operations with AI-enabled workflows.

Requirements

  • 5 years in IT support, including at least 3–5 years at L2 or sysadmin level.
  • Strong troubleshooting ability with end-to-end ticket ownership.
  • Hands-on experience with macOS administration and end-user troubleshooting.
  • Strong Google Workspace administration skills, including roles, logs, and security settings.
  • Understanding of security incident handling, including phishing and account compromise.
  • Comfort with identity and access management concepts such as RBAC, audits, access reviews, SSO, SAML, and SCIM.
  • Ability to write and maintain documentation such as runbooks, checklists, and incident playbooks.
  • Ability to mentor L1 support staff.
  • Experience with automation tools or methods such as scripts, APIs, Zapier, or n8n is a strong plus.
  • Experience administering multiple corporate SaaS tools, Jira Service Management, 1Password, vendor/license management, or MDM/end-point tooling is a strong plus.

Benefits

  • €30,000–€36,000 gross annual compensation.
  • Private medical insurance for the employee and their family.
  • 23 paid vacation days per year plus 11 paid public holidays.
  • 5 company-paid sick leave days.
  • English learning courses and relevant professional education support.
  • Gym or swimming pool access.
  • Home office setup assistance for furniture and equipment.
  • Remote working and co-working options.
  • Equity options and a long-term focus on meaningful contribution.

Interested in this position?

Apply directly on the company website

Apply Now

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