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Solutions Engineer

5 hours, 17 minutes ago
Croatia, Greece, Hungary, Poland, Portugal, Spain
Contract
Mid Level
Solutions Engineer
Software Development
JSON LLM OAuth Postman Python Shopify
Apply Now
DigitalGenius

DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services
11-50
Founded 2014
$26M raised
View All Jobs 2

Description

  • Translate customer business requirements into scalable technical solutions using the DigitalGenius platform.
  • Configure workflows, integrations, and automation logic for customer implementations.
  • Design and implement APIs and third-party integrations.
  • Lead technical onboarding and implementation projects from post-sales through go-live.
  • Troubleshoot complex technical issues across connected systems.
  • Partner closely with Customer Success Managers to align technical delivery with customer outcomes.
  • Advise customers on best practices for scalability, optimization, and advanced use cases.
  • Provide structured feedback to Product, including feature gaps and roadmap input.
  • Participate in beta testing and product validation initiatives.
  • Continuously improve automation performance, AI accuracy, documentation, and internal best practices.

Requirements

  • Strong experience building and debugging APIs and integrations, including Postman, JSON, webhooks, auth tokens/headers, OAuth, pagination, and error handling.
  • Ability to translate business requirements into reliable automation workflows with clear decision logic and attention to edge cases and data mapping.
  • Hands-on Python experience writing and shipping Python used by others, such as integrations, automation scripts, services, or internal tools.
  • Ability to explain technical design choices and describe how solutions were tested and debugged.
  • Strong communication skills for explaining technical concepts to non-technical stakeholders and writing clear notes and documentation.
  • Strong organisational and project management skills across multiple stakeholders, priorities, and timelines.
  • Interest or experience with AI/LLMs, including prompting, classification, guardrails, and evaluation, especially in support automation.
  • Experience with low-code or workflow automation tools such as Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool, or a proven ability to learn config-heavy tools quickly.
  • Exposure to e-commerce or OMS workflows, especially Shopify, including orders, fulfilments, returns/refunds, customer data, tags/statuses, and webhooks.
  • Experience with customer service platforms such as Zendesk or Salesforce Service Cloud, or similar CRM systems.

Benefits

  • Competitive salary.
  • 25 days of vacation time.
  • An environment to develop your skills without bureaucracy or red tape.
  • Monthly fitness stipend of $210 through a Lifestyle wallet.
  • Ongoing subscription to a mental health support platform.

Interested in this position?

Apply directly on the company website

Apply Now

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