Customer Success Engineer

3 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support

Demo Site / DemoSite.org

The site says it is for demo only and provided purely for design showcase purposes, with no services, products, or functional content.

Website demo / design showcase

Description

  • Perform onboarding of the company’s solutions with customers.
  • Assist the Sales Account Executive team in developing ROI projects.
  • Collaborate with the sales team to manage renewals and expansions.
  • Update customer information in the CRM and communicate relevant updates to customers.
  • Proactively identify customers who are not fully using the product or service and create action plans to improve success.
  • Review customer insights daily and investigate recent changes or issues.
  • Work across sales, product, and engineering to maintain a high standard of customer support.
  • Operate in a high-visibility environment that requires strong prioritization and emotional intelligence.

Requirements

  • 2+ years of experience in a customer-facing technical role, preferably in the industrial sector.
  • 2+ years of experience handling customer needs under pressure with diplomacy and tact.
  • Bachelor’s degree in Engineering or a related field.
  • Mechanical or Electrical Engineering degree preferred.
  • Strong communication and negotiation skills.
  • Experience in industrial fields, reliability, and maintenance is a plus.
  • Experience with SaaS B2B applications, HubSpot, or other CRM tools is a plus.
  • Previous experience working in manufacturing plants or engineering fields is a plus.
  • Located in Atlanta or the greater metropolitan area is a bonus point.

Benefits

  • $75,000 - $95,000 annual salary.
  • Competitive salary and stock options.
  • Premium medical, dental, and vision coverage.
  • 15 days of paid annual leave.
  • A trip anywhere in the world every 4 years.
  • Optional fully funded Portuguese or Spanish courses.
  • Day off during the week of your birthday.
  • 401(k) employee plan.
  • Gympass access to gyms and training options.
  • Monthly sports incentive bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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