Senior Rider Onboarding Associate - (6 Months FTC)

5 hours, 15 minutes ago
Contract
Senior
Operations
Deliveroo

Deliveroo

Deliveroo is an award-winning technology company founded in 2013, specializing in marketing, selling, and delivering restaurant meals and essential groceries from local partners to homes and offices. With a network of over 140,000 restaurants and groce...

Hotels, Restaurants & Leisure
1K-5K
Founded 2013

Description

  • Optimise workflows and performance across physical Rider Onboarding Hubs.
  • Design, launch, and expand standardised onboarding spaces throughout the UKI.
  • Create and execute a 12-month in-person onboarding roadmap within time and cost targets.
  • Collaborate with Rider Support, Product, and Onboarding teams to resolve operational issues and improve systems.
  • Travel across the UKI to lead in-person rider onboarding sessions and support regional operations.
  • Identify rider supply shortages in hard-to-source areas and partner with Supply teams on demand forecasting.
  • Plan and execute seasonal rider supply campaigns for peak trading periods.

Requirements

  • Operational experience in technology, start-ups, food delivery logistics, or as a Deliveroo Rider.
  • Ability to work independently in field-based environments and adapt to changing priorities.
  • Strong listening, communication, stakeholder management, and influencing skills.
  • Valid UKI driving licence and access to a personal vehicle.
  • Flexibility to travel extensively, including early and late travel.
  • Familiarity with G Suite, Slack, Looker, and Salesforce (preferred).
  • Professional proficiency in Portuguese or Arabic (preferred).
  • Availability for a 6-month fixed-term contract, with possible extension.

Benefits

  • Remote, field-based role with operational locations in Edinburgh, Manchester, Birmingham, Bristol, or London.
  • Company-covered field travel, accommodation, and personal vehicle mileage expenses.
  • Opportunity to develop skills and career in an entrepreneurial environment.
  • Inclusive, collaborative, and values-driven workplace.
  • Support and reasonable adjustments available throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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