Chargeback Dispute Specialist (1 Year Contract)

4 hours, 46 minutes ago
Contract
Junior
Operations
Wave

Wave

Wave is a small business software company that offers a suite of money management tools including invoicing, accounting, credit card processing, payroll, receipt scanning, and personal finance tools. With 2.5 million customers worldwide, Wave provides ...

Internet Software & Services
251-1K
Founded 2010
$80M raised

Description

  • Own chargebacks end-to-end, including merchant notification, evidence collection, case submission, and resolution.
  • Coach and educate small-business owners on the dispute lifecycle and prevention strategies.
  • Identify improvements to chargeback policies, procedures, and operational processes.
  • Collaborate with Risk, Finance, and Product teams to reduce losses for customers and Wave.
  • Build professional relationships with merchants, vendors, banking partners, and financial institutions.
  • Explain differences among card networks and applicable dispute requirements to customers.
  • Manage multiple priorities, including customer communications, fraud-prevention support, reporting, content development, and accounts receivable activities.
  • Analyze case outcomes to improve chargeback efficiency and reduce collections.

Requirements

  • 1–2 years of related work experience.
  • Extensive knowledge of e-commerce card and ACH payments, ideally in both Canada and the United States.
  • Experience handling chargebacks and dispute resolution on the merchant or issuer side.
  • Understanding of Payment Card Network chargeback rules and regulations.
  • Understanding of NACHA and Payments Canada rules and regulations.
  • Knowledge of full credit card chargeback dispute lifecycles.
  • Strong customer service, relationship management, and/or vendor management skills.
  • Strong analytical, problem-solving, leadership, and team-support skills.
  • Ability to manage deadlines in a fast-paced, high-volume environment.
  • Experience with collections or credit-risk practices; fraud, risk, or fintech experience is preferred.

Benefits

  • Inclusive and accessible recruitment process with accommodations available.
  • Confidential AI-assisted interview note-taking to support interviewer focus.
  • Opportunity to work in a flexible environment with resources to stay connected and successful.

Interested in this position?

Apply directly on the company website

Apply Now

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