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SMB, Customer Success Manager

3 weeks, 6 days ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
DeleteMe

DeleteMe

DeleteMe is a leading personal data removal service that helps individuals protect their online privacy by removing exposed personal information from search engines and data broker sites. With over 35 million pieces of data removed since 2010, DeleteMe...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Drive ongoing customer engagement for accounts nearing renewal to support successful renewals and reduce churn.
  • Ensure customer billing methods are on file and support auto-renewal for applicable customers.
  • Update customer subscriptions and invoices to maintain a smooth billing process.
  • Maintain accurate Salesforce records and support overall data cleanliness.
  • Coordinate with CSMs and Sales on upsell opportunities for SMB customers.
  • Work with Finance to ensure invoices and subscriptions are accurate and timely.
  • Coordinate with CSMs and Account Executives when contracts or agreements are required.
  • Provide customer outreach at renewal and help identify upsell opportunities.
  • Assist with customer offboarding for SMB clients.

Requirements

  • Extensive experience in customer-facing roles.
  • Ability to engage external customers in collaboration with the account team.
  • Outstanding communication, presentation, and customer relationship skills.
  • Self-motivated, results-driven, and able to work with a strong work ethic.
  • Comfortable working independently and remotely.
  • Salesforce experience.
  • Collaborative and team-oriented mindset.

Benefits

  • Comprehensive health benefits including medical, vision, and dental coverage.
  • Flexible work schedule.
  • 100% work-from-home arrangement.
  • Generous 401(k) matching up to 6%.
  • 20 days of paid time off.
  • 15 sick days.
  • 12 company-paid holidays.
  • Childcare expense reimbursement.
  • Fitness and cell phone reimbursement.
  • Birthday time off.

Interested in this position?

Apply directly on the company website

Apply Now

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