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Mission Director - Navy

3 weeks, 6 days ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
AWS Azure CI/CD GCP GitOps Helm Kubernetes Pulumi Terraform
Apply Now
DefenseUnicorns

DefenseUnicorns

DefenseUnicorns specializes in providing continuous software delivery solutions tailored for national security missions, focusing on simplifying and securing the development and deployment of software and AI technologies for government operations.

Internet Software & Services
51-250
Founded 2021
$1M raised
View All Jobs 14

Description

  • Build and maintain relationships with Navy mission partners to align solutions with mission outcomes.
  • Drive customer retention and satisfaction by addressing needs, resolving issues, and maintaining engagement.
  • Oversee onboarding, product adoption, and accelerated time-to-value for new customers.
  • Serve as a trusted advisor and advocate for customer needs across internal teams.
  • Conduct quarterly business reviews and communicate product feedback, feature progress, and delivered value.
  • Identify account expansion and cross-selling opportunities across Navy programs, including contract modifications and licensing strategies.
  • Collaborate with Product teams to prioritize customer feedback, fixes, and Navy-specific enhancements.
  • Track and report retention, customer health, time-to-value, adoption, and other key performance indicators.
  • Facilitate retrospectives after customers achieve time-to-value and share lessons learned.
  • Balance time-to-value, contract renewal potential, and gross profit margins across the Navy domain.

Requirements

  • Experience managing customer relationships, retention, satisfaction, and account growth in a mission-focused environment.
  • Ability to serve as a trusted advisor and advocate for customer needs across cross-functional teams.
  • Experience driving onboarding, product adoption, customer value realization, and renewals.
  • Ability to identify expansion, cross-selling, and contract-scope opportunities.
  • Experience conducting business reviews, retrospectives, and KPI reporting.
  • Understanding of federal, defense, or Navy programs and customer environments.
  • Familiarity with secure software delivery, cloud-native technologies, Kubernetes, GitOps, containers, or infrastructure-as-code such as Terraform or Pulumi.
  • Ability to balance customer outcomes with profitability and long-term account growth.

Benefits

  • Base salary of $145,000–$185,000 with total on-target earnings of $290,000–$370,000.
  • Company-paid medical, dental, and vision insurance.
  • Health savings account, life insurance, and disability insurance.
  • 401(k) retirement plan and company stock options.
  • Home office budget.
  • Flexible Time Off, federal holidays, Thanksgiving week, and winter holiday leave.
  • Paid parental leave.
  • Training and subscription reimbursement plus conference travel, lodging, and fee coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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