Urdu Language Interpreter

2 weeks, 5 days ago
Full-time
Entry Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Render messages accurately between Urdu and English while preserving meaning, tone, clarity, and style.
  • Maintain correct grammar and syntax in both languages during interpretation.
  • Provide strict, complete renditions of conversations, including all details, during challenging calls.
  • Use strong customer service and communication skills with clear enunciation and professional expression.
  • Follow client instructions, manage call flow, and avoid taking over the conversation.
  • Remain calm and neutral when speakers are upset, incoherent, or in emergency situations.
  • Stay punctual and available during scheduled work hours.
  • Ensure internet access for work-related electronic communication.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Native fluency in English and Urdu.
  • Advanced understanding of cultural dynamics, idiomatic expressions, and cultural implications.
  • Excellent listening, retention, and note-taking skills to maintain high accuracy.
  • Ability to stay detached, neutral, and objective during conversations.
  • Ability to explain cultural concepts when permitted or requested to avoid miscommunication.
  • Comfort with rotational shifts, including night shifts.
  • Full-time availability.
  • Experience working with the internet for electronic communication.

Benefits

  • Overtime pay.
  • Mediclaim coverage for the employee, spouse, and two children from the first day of employment.
  • Performance-based incentives.
  • 5-day workweek with 2 rotational weekly off days.

Interested in this position?

Apply directly on the company website

Apply Now

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