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Punjabi Language Interpreter

5 months, 2 weeks ago
India
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989
View All Jobs 18

Description

  • Render correct concepts and meanings between Punjabi and English, preserving complexity, clarity, tone, style, and proper grammar and syntax in both languages.
  • Provide strict renditions of messages including every detail of the conversation and be prepared to handle challenging calls at any time.
  • Employ strong customer service and communication skills, using clear enunciation, correct pronunciation, a pleasant professional voice, and polite expressions.
  • Follow client instructions, manage the flow of the call, avoid taking over the call, and refrain from interacting with the limited-English speaker without client permission.
  • Remain calm during calls when primary speakers are incoherent or upset, including in emergency situations.
  • Remain punctual and available during scheduled work hours and adhere to rotational shift schedules (including night shifts).
  • Ensure reliable access to the internet for work-related electronic communication.
  • Maintain accuracy through effective listening, retention, and note-taking; perform other duties as assigned.

Requirements

  • High school degree or equivalent.
  • Native fluency in English and Punjabi.
  • Advanced skills in cultural dynamics, including cultural implications and idiomatic expressions for the language.
  • Excellent listening, retention, and note-taking skills to maintain high accuracy.
  • Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.
  • Ability to explain cultural concepts to avoid miscommunication when requested or permitted by the client.
  • Comfortable with rotational shifts, including night shifts.
  • Reliable internet access for work-related electronic communication.
  • Available for full-time employment (5 working days with 2 rotational days off).

Benefits

  • Full-time employment with a 5-day workweek and 2 rotational days off per week.
  • Overtime pay.
  • Mediclaim covering the employee, spouse, and up to 2 children from the first day of employment.
  • Performance-based incentives and other allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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