Italian Language Interpreter

5 months, 2 weeks ago
Full-time
Entry Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Render correct concepts and meanings between Italian and English, preserving complexity, clarity, tone, and style while upholding proper grammar and syntax in both languages.
  • Provide strict renditions of messages, including every detail of the conversation, and handle challenging calls as needed.
  • Employ professional customer service and communication skills, using clear enunciation, correct pronunciation, and a pleasant, professional voice.
  • Follow client instructions, manage the flow of the call, and avoid taking over the call or interacting with the limited-English speaker without client permission.
  • Remain calm and maintain interpreting accuracy if a primary speaker is incoherent, upset, or in emergency situations.
  • Be punctual and available during scheduled work hours.
  • Ensure reliable access to the internet for work-related electronic communication.
  • Perform other duties as assigned.

Requirements

  • High school degree or equivalent.
  • Fluency in English and Italian (language proficiency levels referenced: C2, C1, B2, Native) (OCI Required).
  • Advanced understanding of cultural dynamics, including cultural implications and idiomatic expressions in Italian.
  • Excellent listening, retention, and note-taking skills to maintain high accuracy.
  • Ability to remain calm under pressure and handle emotionally charged or emergency calls.
  • Reliable internet access and availability during scheduled hours.

Benefits

  • Full-time, work-from-home position.
  • Five working days per week with two rotational days off.
  • Overtime pay and other performance-based incentives.
  • Mediclaim covering the employee, parents, spouse, and up to two children from the first day of employment.

Interested in this position?

Apply directly on the company website

Apply Now

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