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Gujarati Language Interpreter

5 months, 2 weeks ago
India
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989
View All Jobs 18

Description

  • Interpret spoken communication between Gujarati and English during client calls, conveying concepts, tone, style, and preserving grammar and syntax.
  • Provide strict renditions of messages including every relevant detail and be prepared to handle challenging calls.
  • Manage the flow of calls according to client instructions, avoid taking over the conversation, and refrain from interacting with limited-English speakers without client permission.
  • Employ professional customer service and communication: clear enunciation, pleasant/professional voice, and polite forms of expression.
  • Remain calm, neutral, and objective during calls, including when speakers are incoherent or upset, especially in emergency situations.
  • Explain cultural concepts or idiomatic meanings to clients when requested or permitted to avoid miscommunication.
  • Use excellent listening, retention, and note-taking to maintain high accuracy.
  • Be punctual, available during scheduled work hours, and ensure reliable internet access for work-related electronic communication.

Requirements

  • High school degree or equivalent.
  • Native fluency in Gujarati and English.
  • Advanced knowledge of Gujarati cultural dynamics and idiomatic expressions.
  • Excellent listening, retention, and note-taking skills to ensure accuracy.
  • Ability to concentrate, remain detached from the conversation, and stay neutral and objective.
  • Willingness and ability to explain cultural concepts to clients when requested or permitted.
  • Comfortable working rotational shifts, including night shifts.
  • Reliable internet access and availability during scheduled hours.

Benefits

  • Salary up to 5.38 LPA (approximately 40,000 INR in-hand).
  • Work-from-home (WFH) position.
  • Overtime pay.
  • Mediclaim coverage for employee, spouse, and up to two children from the first day of employment.
  • Performance-based incentives.
  • Full-time role with a 5-day work schedule and 2 rotational weekly offs.

Interested in this position?

Apply directly on the company website

Apply Now

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