French Language Interpreter

4 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Listen to, understand, and accurately interpret real-time conversations between customers/clients speaking English and French.
  • Ensure interpretations are clear, precise, culturally appropriate, and preserve the intent and tone of the original message.
  • Adhere to all standard operating procedures (SOPs), organizational guidelines, and quality standards related to the interpretation process.
  • Meet or exceed established quality, productivity, and compliance goals for the role.
  • Implement client updates, process changes, and policy enhancements as communicated by leadership.
  • Maintain confidentiality and professionalism when handling sensitive or private information.
  • Participate in training, coaching, and quality calibration sessions as required to maintain performance and standards.

Requirements

  • High fluency in both English and French (bilingual speaking) with excellent comprehension and understanding.
  • Certification in French Language, French Language Trainer, French Language Associate, or equivalent customer support experience in French (candidates with these credentials given high preference).
  • Excellent verbal and interpersonal communication skills.
  • Strong listening skills with the ability to accurately interpret spoken information in real time.
  • Energetic attitude with a positive approach to handling issues and challenges.
  • Willingness to adhere to SOPs, quality standards, and confidentiality requirements.
  • Willingness and availability to work rotational shifts, including night shifts (5 days per week with 2 days off).
  • Experience in customer support or interpretation work involving French is preferred.

Benefits

  • Health insurance
  • Provident Fund
  • Work from home

Interested in this position?

Apply directly on the company website

Apply Now

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