French Language Interpreter

5 months, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Listen to, understand, and accurately interpret conversations between customers/clients speaking different languages (English and French) in real time.
  • Ensure interpretations are clear, precise, culturally appropriate, and preserve the intent and tone of the original message.
  • Adhere to standard operating procedures (SOPs) and organizational guidelines related to the interpretation process.
  • Meet or exceed established quality, productivity, and compliance goals for the interpreter role.
  • Implement client updates, process changes, and policy enhancements as communicated by leadership.
  • Maintain confidentiality and professionalism when handling sensitive or private information.
  • Participate in training, coaching, and quality calibration sessions and apply feedback to improve performance.
  • Explain cultural concepts to clients, when requested or permitted, to prevent miscommunication.

Requirements

  • High school degree or equivalent.
  • Fluency in English and French (levels referenced: C2, C1, B2, Native; OCI required as stated).
  • Advanced knowledge of cultural dynamics, idiomatic expressions, and cultural implications in French.
  • Excellent listening, retention, and note-taking skills to maintain high interpretation accuracy.
  • Ability to concentrate, remain detached from conversations, and stay neutral and objective at all times.
  • Willingness to follow SOPs, client instructions, and organizational policies.
  • Ability to participate in ongoing training, coaching, and quality calibration activities.

Benefits

  • Full-time, work-from-home position.
  • Five working days per week with two rotational weekly offs.
  • Salary up to 7.87 LPA.
  • Overtime pay and other performance-based incentives.
  • Mediclaim coverage from the first day of employment covering the employee, parents, spouse, and up to two children.

Interested in this position?

Apply directly on the company website

Apply Now

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