Customer Service Agent

3 months ago
Full-time
Junior
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Facilitate effective communication between interpreters and customers.
  • Determine the language needs of callers.
  • Enter appropriate customer information into systems as needed.
  • Access and use relevant databases to retrieve or record information.
  • Quickly transfer calls to the appropriate staff member.
  • Provide additional assistance to callers when needed.

Requirements

  • Excellent customer service, communication, and interpersonal skills.
  • Ability to enter and access information using a computer terminal while responding to customer needs.
  • Excellent keyboarding skills.
  • Professionalism, accuracy, and speed in task execution.
  • Excellent command of the English language (no other language skills required).
  • Location: Thane West (Work from Home) — only candidates residing in Mumbai will be considered.
  • Job Type: Work from Home.

Benefits

  • Private health insurance.
  • Paid time off.
  • Work from home arrangement.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

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