Customer Service Agent

5 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Facilitate effective communication between interpreters and customers.
  • Determine the language needs of callers.
  • Enter appropriate customer information into systems as needed.
  • Access and use relevant databases to retrieve or record information.
  • Quickly transfer calls to the appropriate staff member.
  • Provide additional assistance to callers when needed.

Requirements

  • Excellent customer service, communication, and interpersonal skills.
  • Ability to enter and access information using a computer terminal while responding to customer needs.
  • Excellent keyboarding skills.
  • Professionalism, accuracy, and speed in task execution.
  • Excellent command of the English language (no other language skills required).
  • Location: Thane West (Work from Home) — only candidates residing in Mumbai will be considered.
  • Job Type: Work from Home.

Benefits

  • Private health insurance.
  • Paid time off.
  • Work from home arrangement.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sales Agent

Drive Whip - Let's Make Moves 11-50 Consumer Services

Whip is hiring a remote Sales & Customer Experience Agent to manage high-volume customer interactions for its rental car platform while driving conversions, retention, and customer satisfaction.

3 hours, 34 minutes ago

Director of Customer Support

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is seeking a Director of Customer Support to lead its global, remote support organization and transform software support into a proactive, human-centered partnership for hoteliers worldwide.

3 hours, 34 minutes ago

Manager, Customer Support - ANZ

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is seeking a remote Customer Support Manager for APAC to lead and develop Customer Support Leads while improving support outcomes for hoteliers using its global hospitality technology platform.

Machine Learning
3 hours, 49 minutes ago

Customer Support Coach

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is hiring a fully remote Customer Support Coach to support hotel partners using its hospitality software, resolve issues across multiple channels, and improve customer adoption and platform feedback.

3 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers