Contact Center Trainer - Interpretation Services

1 month ago
Full-time
Mid Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Develop and deliver comprehensive training programs for contact center representatives in interpretation services.
  • Create training materials, including manuals, guides, and e-learning content.
  • Conduct orientation and ongoing training sessions both in-person and virtually.
  • Evaluate and assess trainees’ performance against established standards and measure training effectiveness.
  • Provide coaching, feedback, and skill enhancement to trainees to improve performance.
  • Collaborate with management to identify training needs, objectives, and curriculum updates.
  • Stay up to date with industry trends and best practices in interpretation services.
  • Foster a positive and inclusive learning environment and adapt training methods to diverse learners.

Requirements

  • High school diploma or equivalent required; Bachelor’s degree in Business or related field preferred.
  • At least 3 years of experience in a contact center or training role, specifically in interpretation services.
  • Strong knowledge of interpretation protocols and practices.
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to adapt training methods to suit diverse learning styles.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office and training software.

Benefits

  • Health insurance.
  • Work-from-home / remote work option.
  • Paid training.
  • Flexible schedules.
  • Internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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