Merchant Activation Specialist

1 hour, 15 minutes ago
Alma

Alma

Alma is a payment solution provider that offers flexible payment options for customers, including installment plans and deferred payments. With Alma, businesses can improve their turnover by 20% by providing a seamless payment experience. The company e...

Diversified Financial Services
251-1K
$312M raised

Description

  • Deploy retail networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain.
  • Identify training needs and develop tailored training plans in collaboration with brands.
  • Represent in-store staff within Alma by gathering product feedback and verbatim from end users.
  • Continuously improve training programs by exploring new formats and approaches.
  • Support high-impact onboarding tailored to each merchant profile.
  • Help boost activation throughout the merchant partnership using the most efficient operating model for each channel and merchant type.
  • Contribute to meeting and maintaining activation KPIs for SLA, quality, and generated TPV.

Requirements

  • 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment.
  • Fluent in English, Italian, and/or Spanish.
  • Excellent verbal and written communication skills with a strong client-facing posture.
  • Highly organized, detail-oriented, and operationally excellent.
  • Strong interpersonal skills, including empathy, curiosity, pedagogical ability, and a user-oriented mindset.
  • Humble, action-driven, and comfortable working cross-functionally.
  • Experience working in a hands-on environment with direct and measurable impact.
  • Ability to manage projects and training initiatives for retail partners.
  • Experience in France, Italy, or Spain is relevant to the role.

Interested in this position?

Apply directly on the company website

Apply Now

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