Bengali Language Interpreter

3 hours, 53 minutes ago
Full-time
Entry Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Interpret concepts, meanings, tone, and style accurately between Bengali and English while preserving grammar and syntax.
  • Provide complete renditions of conversations, including every relevant detail.
  • Manage call flow and follow client instructions without independently interacting with limited-English speakers without permission.
  • Use clear pronunciation, professional communication, and appropriate customer-service etiquette.
  • Remain calm, neutral, objective, and detached during difficult or emergency calls.
  • Explain cultural concepts when requested or permitted to prevent miscommunication.
  • Maintain punctuality and availability during scheduled work hours.
  • Ensure reliable internet access for work-related communication and perform other assigned duties.

Requirements

  • High school diploma or equivalent.
  • Native fluency in Bengali and English.
  • B2 or HSK4 language certification required.
  • Advanced understanding of Bengali cultural dynamics, idioms, and cultural implications.
  • Excellent listening, information-retention, and note-taking skills.
  • Ability to concentrate and remain neutral and objective throughout calls.
  • Ability to work rotational shifts, including night shifts.
  • Availability for five working days with two rotational days off.
  • Comfort working remotely with reliable internet access.

Benefits

  • Work-from-home arrangement.
  • Salary up to ₹5.33 LPA.
  • Overtime pay.
  • Mediclaim coverage for the employee, spouse, and two children from the first day of employment.
  • Performance-based incentives.
  • Full-time employment.

Interested in this position?

Apply directly on the company website

Apply Now

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