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Senior Customer Success Engineer

1 hour, 5 minutes ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Databricks Generative AI Kubernetes Machine Learning Python R Snowflake SQL
Apply Now
Dataiku

Dataiku

Dataiku develops a collaborative data science software platform that empowers teams to explore, prototype, build, and deliver data products, facilitating the transformation of business data into impactful insights through Everyday AI.

Internet Software & Services
251-1K
Founded 2013
$847M raised
View All Jobs 34

Description

  • Work closely with customers to support onboarding, adoption, retention, and satisfaction.
  • Use deep platform knowledge to educate customers on best practices within Dataiku.
  • Develop an understanding of customer business goals, use cases, and outcomes to guide success.
  • Deliver product demonstrations and hands-on workshops with Sales Engineers.
  • Maintain regular customer touchpoints and provide hands-on support when needed.
  • Build self-sustaining enablement and evangelism programs within customer accounts.
  • Partner with Account Executives and Sales Engineers to drive engagements and identify expansion opportunities.
  • Document adoption status and key information to support forecasting and renewals.
  • Collaborate with internal teams such as marketing to capture and share customer stories.
  • Coach administrators and users to open support tickets when technical issues block adoption.

Requirements

  • Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
  • Minimum of 4 years of experience in sales engineering, technical consulting, solutions consulting, post-sales technical delivery, or data science roles.
  • Proven track record of building customer trust and satisfaction.
  • Strong written and oral presentation skills for both business and technical audiences.
  • Strong technical, analytical, and problem-solving skills.
  • Experience building and operating communities of practice.
  • Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency.
  • Ability to tailor messaging for both no-code and high-code users.
  • Dataiku Advanced Designer, Snowflake SnowPro Core, and Databricks Business Analyst certifications preferred.
  • Preference for candidates located in the Northeast region of the United States.
  • Hands-on experience with data storage and computing infrastructure such as SQL and Kubernetes is a plus.
  • Proficiency with Python, R, and SQL is preferred.
  • Public speaking experience with customer teams from individual contributors to leadership is a plus.
  • Experience in analytics, AI, or other enterprise software is preferred.
  • Willingness to travel up to 25%.

Benefits

  • US base salary range of $120,000 to $125,000.
  • Eligible roles may receive commission or other variable compensation through the incentive compensation program.
  • Stock options.
  • Medical, dental, and vision coverage.
  • Flexible spending accounts and pre-tax commuter benefits.
  • 401(k) company match.
  • Paid vacations and sick leave.
  • Paid parental leave and employer-paid disability coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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